SafeTalks (“SafeTalks”, “we”, “our”, or “us”) is an emotional support and peer listening platform designed to help individuals connect with empathetic listeners in a safe and confidential environment. We are deeply committed to protecting your privacy and ensuring that your personal data is handled responsibly, transparently, and securely.
This Privacy Policy must be read in conjunction and together with the Terms of Use of the particular Platform you are using. Please note that links from our website may take you to external websites which are not covered by this policy. We recommend that you check their privacy policies before you access, use, or download from such sites. We will not be responsible for the content, function, or information collection policies of these external websites.
This Privacy Policy explains how we collect, use, store, share, and protect personal data when you access or use our website, mobile application, or services (“Platform”), in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000, and applicable Indian laws.
At SafeTalks, your trust forms the foundation of our services. We recognise the sensitive nature of emotional support interactions and therefore follow strict privacy-first principles. We do not sell, rent, or trade your personal information to any third party. We collect and process only the bare minimum personal data required to provide our services, connect you with a suitable listener, and ensure the effective functioning of our Platform.
This Privacy Policy applies to all users who access or use SafeTalks through our website, mobile application, or any communication channel such as WhatsApp, SMS, or email. It governs all personal data collected online or digitally by SafeTalks in the course of providing emotional support and peer listening services.
This Privacy Policy forms an integral part of, and must be read together with, the Terms & Conditions of SafeTalks available on the Platform. By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by both this Privacy Policy and the Terms & Conditions. In the event of any inconsistency between this Privacy Policy and the Terms & Conditions, the provisions of the Terms & Conditions shall prevail to the extent permitted under applicable law.
3.1 Information Provided Directly by You
When you register or use the Platform, we may collect certain personal details that you voluntarily provide. This typically includes your name, age, gender, and contact details such as your mobile number or email address. This information is collected solely to enable communication, session scheduling, and listener matching.
3.2 Session-Related Information
SafeTalks does not record calls or live listening sessions. However, for operational and service improvement purposes, we may collect limited session-related metadata such as the duration and frequency of sessions. This information is used strictly for billing, internal analysis, and improving service efficiency.
In the future, SafeTalks may consider recording or analysing sessions only in an aggregated and anonymised manner for purposes such as listener training, service enhancement, and quality improvement. Any such change will be implemented only after obtaining explicit and informed consent from users, in compliance with the DPDP Act.
3.3 Technical and Usage Information
We may automatically collect certain technical data such as IP address, device type, and browser details. This information is standard for website security, fraud prevention, and system administration and does not, by itself, identify you personally.
SafeTalks uses personal data strictly for legitimate and specified purposes. Your data is processed to connect you with an appropriate empathetic listener, schedule and manage sessions through a call, WhatsApp, SMS, or email, and enhance the overall user experience of the Platform. We also use limited data for analytics to understand usage trends, improve our services, and comply with legal or regulatory obligations.
Personal data is processed based on your consent or for legitimate uses permitted under the applicable laws, including the provision of services and compliance with legal obligations.
SafeTalks maintains strict confidentiality over all information shared during sessions. Listener interactions are private and treated with the utmost sensitivity.
Disclosure of information may occur only in limited and legally justified circumstances, including where there is a clear and imminent risk to your life or the life of another person, or where disclosure is required by a valid court order or lawful directive under Indian law.
SafeTalks uses cookies and similar technologies to ensure smooth functioning of the Platform and to enhance user experience. Cookies help us maintain secure sessions, remember user preferences, and analyse platform performance.
We use only essential and analytics cookies and do not use cookies for behavioural advertising or profiling. You may control or disable cookies through your browser settings; however, doing so may affect certain features of the Platform.
We employ reasonable and appropriate technical and organisational safeguards to protect your personal data from unauthorised access, disclosure, alteration, or destruction. This includes the use of industry-standard SSL encryption, secure servers, and restricted access controls.
While we strive to protect your information using commercially acceptable means, you acknowledge that no method of data transmission over the internet is completely secure or impenetrable.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or to meet legal and regulatory obligations. Once data is no longer required, it is securely deleted or anonymised.
SafeTalks may share personal data with trusted third-party service providers who assist in operating the Platform, subject to strict confidentiality and data protection obligations. Personal data may also be disclosed where required by law, court orders, or government authorities.
We ensure that any data sharing is consistent with the DPDP Act.
The following rights are available to you in the capacity of data principals in relation to the personal information shared by you with SafeTalks.
You hold the right to withdraw the consent given to SafeTalks to stop and cease processing your personal data.
You, after providing adequate proof of your identity, have the right to request SafeTalks to provide, free of charge, a summary of your personal data that SafeTalks processes and the manner in which SafeTalks processes your personal data. You also hold the right to request SafeTalks regarding the identities of other Data Fiduciaries and Data Processors with whom your personal data is shared along with the description of your personal data that is shared. It must be noted that this right is available in relation to the personal information for which you have provided consent.
You have the right to request correction of misleading and inaccurate personal data, completion of incomplete data, updating and erasure of your personal data that SafeTalks possesses. This right is available in relation to the personal information for which you have provided consent.
You have the right to have grievance redressal in respect of any act or omission regarding the performance of Safetalk's obligations in relation to your personal data or the exercise of your rights.
SafeTalks allows you the right to nominate another individual who will then be able to exercise your rights on your behalf in the event of your death or incapacity due to unsoundness of mind or infirmity of body.
We will require you to provide a valid proof of your identity (verifiable user request), in order to ensure that your rights are respected.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, you may contact our Grievance Officer:
Grievance Officer:
Name - Gagandeep Gupta
Email: hello@safetalks.in
We will address grievances within the timeframes prescribed under the DPDP Act.
SafeTalks reserves the right to update this Privacy Policy periodically. Any material changes will be communicated through the Platform or other appropriate means.